Privacy Policy

Welcome to Pando! This Privacy Policy aims to provide you with insights into our data handling practices, how we utilize the information, and your options concerning your personal data. Pando ("we," "our," or "us") is dedicated to safeguarding your privacy while delivering an exceptional social media management software experience. This Privacy Policy applies to all Pando users, including individuals, businesses, and organizations.
By utilizing Pando, you signify your consent to the procedures detailed in this Privacy Policy. Kindly allocate time to peruse and comprehend this document. If you do not concur with the conditions stipulated in this Privacy Policy, we kindly request that you refrain from using Pando.

Data Collection
a. Information You Provide: When creating an account or using Pando, you may be obligated to furnish specific personal details, including but not limited to your name, email address, and other contact information.
b. Social Media Account Information: To employ Pando's social media management features, you may be required to link your social media accounts. Pando may gather data from these linked accounts, comprising posts, comments, and other content to which you grant us access.
c. Usage Information: We amass data related to your Pando usage, encompassing the pages you visit, features you engage with, and the actions you execute.
d. Device Information: Information concerning the device you use to access Pando, such as the model, operating system, and unique device identifiers, may be collected.
e. Log Data: Our servers automatically accumulate data when you engage with Pando, including your IP address, the timestamps of your interactions, and the browser or device you employ.
f. Cookies and Comparable Technologies: Pando may employ cookies and similar technologies to collect and retain information concerning your preferences, usage patterns, and interactions with our services.

Utilization of Your Information
We employ the data we gather for diverse objectives, including:
a. Furnishing and Elevating Pando's Services 
b. Corresponding with You About Your Account, Service Updates, and Pertinent Information 
c. Personalizing Your Pando Experience 
d. Conducting Research and Analysis to Refine and Enhance Our Services 
e. Enforcing Our Terms of Service and Other Policies 
f. Adhering to Legal Commitments

Sharing Your Information
Pando may divulge your data to third parties for numerous reasons, including:
a. Service Providers: We may share data with third-party service providers who support us in delivering and enhancing our services.
b. Business Transfers: In the occurrence of a merger, acquisition, or sale of some or all of our assets, your information may be transferred as part of the transaction. c. Legal Requirements: We may reveal your data in response to legal requests or when necessitated to safeguard our rights, privacy, safety, or property.

Third-Party Integrations
Pando integrates with third-party services to enhance functionality. When you use these integrations:
a. Canva Integration: When you publish designs from Canva to Pando, we receive your Canva user identifier (to authenticate the connection), the design file you choose to publish, and metadata about that file (filename, file type, dimensions). Design files are stored in your Pando media library on our secure servers (AWS S3) and remain there until you delete them. We do not share your Canva-published content with any third party except as described elsewhere in this policy. You can revoke Pando's access to your Canva account at any time from within Canva's settings.

b. Other Social Networks: When you connect Facebook, Instagram, LinkedIn, X/Twitter, TikTok, Pinterest, YouTube, or Google Business Profile to Pando, we collect and store authentication tokens, profile information, and content you choose to publish. Your data from these networks is used solely to provide Pando's services.

c. GOOGLE USER DATA — GOOGLE DRIVE: When you connect a Google Drive account to Social Pando, we request read-only access to your Drive files (scope: https://www.googleapis.com/auth/drive.readonly) so that you can import existing media files (images, videos) from your Google Drive into Social Pando's media library for use in social media posts. 

Social Pando uses Google Picker's multi-select feature to allow users to import multiple media files from their Drive in a single action.

How we use Google user data:
- Drive files you select are downloaded to our secure servers (AWS S3) for processing and publication to social networks.
- We have read-only access; Social Pando cannot modify, delete, or upload files to your Google Drive.
- We do not sell, share, or transfer Drive data to third parties.
- We do not use Drive data for advertising or to train AI or machine learning models.
- We only access files when you explicitly initiate an action.

Data retention: Imported media is retained for as long as your account is active. You may delete imported content at any time from your Social Pando media library. Deletion from Social Pando does not affect the original file in your Google Drive.

Revoking access: You can revoke Social Pando's access to your Google Drive at any time via your Google Account security settings (https://myaccount.google.com/permissions). Revocation takes effect immediately.

Google API Services User Data Policy compliance: Social Pando's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Your Choices
You maintain control over your personal data, encompassing:
a. Access and Amendment: You can access and amend your personal information via your Pando account settings.
b. Account Deactivation: You have the option to deactivate your Pando account at any time.
c. Marketing Communications: You can choose to opt-out of receiving marketing communications from Pando by following the directions in those communications.

Security
Pando implements reasonable safeguards to protect your information. Nevertheless, no method of transmission or storage can be deemed entirely secure, and we cannot ensure the absolute security of your data.

Children's Privacy
Pando is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from individuals under 18.

Changes to this Privacy Policy
This Privacy Policy may undergo periodic updates. Any modifications will be posted on this page, with the revised policy taking effect immediately upon posting.

Contact Us
For any inquiries or concerns regarding this Privacy Policy, please do not hesitate to contact us at:
Pando, lara@socialpando.com.
Thank you for choosing Pando!